Reviews

You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!

The Psychology of Customer Success is full of insights and actionable advice. Rachel presents the human behavior and psychology underlying CS in an engaging and accessible way, providing excellent information for both new and experienced CS leaders. Please keep up the great work!

Rachel is dropping tons of gems in this podcast. Worth listening to!

Rachel is a renowned name in the customer success world. Her podcast is spot on and takes about issues that impact our day to day lives as CS professionals. HIGHLY RECOMMEND if your in the CS world or thinking about shifting careers.

Rachel is someone I go to for the what and more importantly the how when it comes to Customer Success. She really does provide a practical approach to all things CS

You can always count on Rachel to provide amazing insights and information without the fluff. She’s direct and her no nonsense approach makes it very easy to understand what she’s offering you as well as how to take her insights and start implementing them immediately. I’ve only been able to listen to the first two podcasts but have found her perspective to be validating and supportive! She helps you see all sides of a situation so you can understand where others are coming from making your next steps clear. Thank you for all you do to support the CS community Rachel!

Rachel’s podcast topics are so relatable to CS leaders that it’s almost like she’s in my head. I appreciate the recognition of real issues we’re facing in these positions but also actual guidance on how to rectify them.

"Psychology of Customer Success" is a must-listen podcast hosted by Rachel Provan, especially for CS nerds like me in any industry vertical. With episodes exploring topics like "The Human Problem with Customer Success, and “It’s Just Easier If I Do It”, Rachel skillfully navigates the psychological aspects of customer success. Her exceptional voice adds a captivating and personable touch, making it feel like a conversation with a friend. The signoff, "Here's to your success," leaves a positive and motivating impression. This podcast is an insightful journey into the psychology of successful customer relationships, delivered with warmth and expertise by Rachel. I can’t wait to hear more and cheers to its success!

Rachel is a natural at podcasting. Her cadence and delivery are engaging, her content brings a fresh, new perspective to our work in Customer Success, and her ability to relay that content through humorous and captivating stories makes this series one that you, as a CS professional, need to listen to regularly.

Let me just say, Rachel's new podcast, "Psychology of Customer Success," is a total game-changer! Not just for my professional life, but for my sanity during the daily school drop-off and pick-up grind. Five episodes at once?You, my friend, are a gift. Enough binge-worthy wisdom to turn rush hour into a personal growth fiesta! Right from the first episode, "The Helper Personality," I felt like you were peering right into my soul. We CSPs, let's face it, have a bit of a "can't mind our own business" gene, right? And that quote, "Humans are not rational, we have motivations," – it's a mic drop moment. We spend so much time trying to fit the "logical" mold, but you remind us that emotions and drives play a huge role. Your quote, "We overestimate what we can do in a day but underestimate what we can do in a year." is a punch in the gut, but a kind one. It makes me pause and reflect on the power of small, consistent actions. (Like the ‘Atomic Habits’) Rachel, you've got this incredible ability to blend insightful psychology with practical takeaways that make a real difference. Your passion for customer success is infectious, and your energy is just...well, energizing! You have given me a new lens to see my work, my team, and even myself. So, a big THANK YOU from a grateful commuter, a curious mind, an inspired customer success leader, and, a friend. "Psychology of Customer Success" is more than just a podcast, it's a movement, and I am proud to be a part of it. Now, excuse me while I go binge-listen to those bonus episodes... P.S. Seriously, Rachel, you ROCK!

Such a great podcast!

Brilliant podcast! Love the psychology twist on Customer Success because so much in this role is coming from having the right mindset and the finesse of soft skills. Excited about more episodes to come!

Thanks, Rachel! I really enjoyed listening to this first episode. As as a CS Ops Leader, the comparison to building many bridges hit home as we often get requests dropped on our plate and we aren’t always effective at prioritizing requests and saying no. I look forward to future episodes!

Rachel, Such wonderful thoughts about the helper personality. Many times when topic is discussed it is a positive attribute only. Your podcast truly enlighted and reinforced my owtn thoughts about the helper personality. Kudos you! Looking forward to the rest of the series. Linda

The first episode offered some good insight on how the think about the overall process in a more holistic manner. Looking forward to listening to more episodes.

I’m so happy to *finally* find a show that takes the whole human into consideration when it comes to customer success! A truly eye-opening listen!!

It is so refreshing and incredibly mind blowing to listen to someone talk about CS like Rachel does. The way her mind works, her extensive career, and her love for human psychology is truly what makes her so unique! I can’t wait to finish all the episodes! Tune in if you would like to take your CS career to the next level!

The ability to articulate the reasons behind motivators, and the helper personality crippling my productivity. Thank you Rachel!

I love how Rachel’s perspective is really clear, easy to understand and super helpful. I’ll definitely be listening regularly. Thanks!

Rachel’s innovative approach will blow your mind! Listen now!

Thanks for saying what we need to hear and for providing the support that we need to thrive.

Rachel’s perspective and way of breaking down these concepts into the whys that motivate people and customers make a huge difference in adjusting my thinking and approach!

I highly recommend Rachel Provan’s podcast-she provides psychological insight into CS and actionable tips that are great. Easy to understand and insightful.

Rachel does an excellent job of breaking down the biggest problem behind CS…humans! Both customers and CS teams are more complicated and complex than any algorithm can address. Get science backed insights, perspectives and advice to take your program to the next level.

Rachel Provan's "Psychology of Customer Success" podcast provides valuable insights into the dynamic world of customer success, exploring the crucial distinctions between a Customer Success Manager (CSM) mindset and a CS Leadership mindset. The advice on letting go of perfectionism by lowering the stakes is practical and relatable, offering a refreshing perspective on achieving success. Provan's discussion of three questions to untwist one's thinking is thought-provoking, providing listeners with actionable strategies for personal and professional growth. Moreover, the podcast addresses the common challenge of imposter syndrome, offering practical tips on building confidence. Overall, it's a must-listen for anyone navigating the complexities of customer success roles.

Thank you for this podcast. You had me at the first Episode. The helper Personality is all me. I have come from a Customer Service Billing background, so I came to CS with the same mindset how can I fix….! I’m learning so much from your first Episode! great topic and insight on what can get in our way and how I can get around it!