Get Hired in an "Impossible" CS Job Market

Applied to 100+ jobs and haven’t landed a single interview? Wondering if your resume is the problem, or if it’s just the market? In this episode, Rachel sits down with Carly Agar for the kind of unfiltered conversation they usually have over text and phone calls: What they’re each seeing in CS hiring right now as two people who help CS professionals find high-paying jobs. Rachel works mostly with CS leaders, Carly mostly with experienced CSMs, and together they break down the "logical" job sea

Tired of being treated like the company's junk drawer? Frustrated that executives don't see the strategic value of your CS team? Struggling to get buy-in for the resources and respect you deserve? Rob Zambito, founder of Success Scaled Consulting and three-time VP of Customer Success, joins us to reveal how behavioral psychology transforms CS teams from reactive everything departments into proactive revenue-generating engines. With his unique background in consumer psychology and behavi...

Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to? No, it’s not that they’re lazy or bad-fit customers… You're just not speaking to the way human brains actually work! Join Rachel ProvanJoin Rachel Provan to learn the secrets of how people really make decisions, and how you can use this knowledge to help your customers succeed with your product. BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER: Why humans don't operate log

Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationships? It's time to equip yourself with the leadership skills you need to excel in your new role! In this episode, we break down the crucial lessons every new leader needs to learn when transitioning from peer to manager. Drawing from real-world experiences and psychological insights, we'll guide you through the dos and don'ts of this challenging career m

Send us a Text Message. Have you ever struggled to get customers to see things your way, even when you know you're right? The problem might be that you're up against some powerful cognitive biases that impact how people process information and make decisions. In this eye-opening episode, Rachel chats with Dan Smaida, an expert in using behavioral science to drive better communication and influence. BY THE TIME YOU'LL FINISH LISTENING, YOU'LL DISCOVER: The key cognitive biases that undermine y

Send us a Text Message. Are you starting a new CS leadership role and feeling overwhelmed? Do you want to make a great first impression but don't know where to start? Jump into this episode to discover a step-by-step guide for onboarding yourself in a new CS Leadership role. Learn how to prioritize tasks, build relationships, and how to set yourself up for long-term success while scoring some quick wins. BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER: The critical actions to take before your