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Mind Games: Using Psychology to Boost Customer Success

Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to? No, it’s not that they’re lazy or bad-fit customers… You're just not speaking to the way human brains ac...

Recent Episodes

Nov. 15, 2024

Mind Games: Using Psychology to Boost Customer Success

Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to? No, it’s not that they’re lazy or bad-fit customers… You're just not speaking to the …

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Oct. 9, 2024

When You’re Promoted Above Your Peers

Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationships? It's time to equip yourself with the leadership skills you need to excel in ...

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Aug. 28, 2024

Helping Sells - Mastering the Art of Consultative Customer Success

Send us a Text Message. Have you ever struggled to get customers to see things your way, even when you know you're right? The problem might be that you're up against some powerful cognitive biases that impact how people proce...

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Aug. 14, 2024

Onboard Yourself Like a Leader - The Ultimate 30-day Checklist

Send us a Text Message. Are you starting a new CS leadership role and feeling overwhelmed? Do you want to make a great first impression but don't know where to start? Jump into this episode to discover a step-by-step guide …

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July 31, 2024

Gainsight's Easton Taylor on the Power of Human-First Leadership

Send us a Text Message. Are you struggling to balance business results with employee well-being? Do you wonder how to create a high-performing team while treating them with humanity? It's time to explore the transformative im...

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July 17, 2024

Outsource Your Brain: Productivity Tools for Customer Success Profess…

Send us a Text Message. More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you? In this episode of Psychology of Customer Success, Rachel reveals her favorite t...

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