Must Listen!

Rachel Provan's "Psychology of Customer Success" podcast provides valuable insights into the dynamic world of customer success, exploring the crucial distinctions between a Customer Success Manager (CSM) mindset and a CS Leadership mindset. The advice on letting go of perfectionism by lowering the stakes is practical and relatable, offering a refreshing perspective on achieving success. Provan's discussion of three questions to untwist one's thinking is thought-provoking, providing listeners with actionable strategies for personal and professional growth. Moreover, the podcast addresses the common challenge of imposter syndrome, offering practical tips on building confidence. Overall, it's a must-listen for anyone navigating the complexities of customer success roles.