Rachel's "Psychology of Customer Success" Podcast: A Commuter's Delight (and Mindful Motivation)

Let me just say, Rachel's new podcast, "Psychology of Customer Success," is a total game-changer! Not just for my professional life, but for my sanity during the daily school drop-off and pick-up grind. Five episodes at once?You, my friend, are a gift. Enough binge-worthy wisdom to turn rush hour into a personal growth fiesta! Right from the first episode, "The Helper Personality," I felt like you were peering right into my soul. We CSPs, let's face it, have a bit of a "can't mind our own business" gene, right? And that quote, "Humans are not rational, we have motivations," – it's a mic drop moment. We spend so much time trying to fit the "logical" mold, but you remind us that emotions and drives play a huge role. Your quote, "We overestimate what we can do in a day but underestimate what we can do in a year." is a punch in the gut, but a kind one. It makes me pause and reflect on the power of small, consistent actions. (Like the ‘Atomic Habits’) Rachel, you've got this incredible ability to blend insightful psychology with practical takeaways that make a real difference. Your passion for customer success is infectious, and your energy is just...well, energizing! You have given me a new lens to see my work, my team, and even myself. So, a big THANK YOU from a grateful commuter, a curious mind, an inspired customer success leader, and, a friend. "Psychology of Customer Success" is more than just a podcast, it's a movement, and I am proud to be a part of it. Now, excuse me while I go binge-listen to those bonus episodes... P.S. Seriously, Rachel, you ROCK!