You can always count on Rachel to provide amazing insights and information without the fluff. She’s direct and her no nonsense approach makes it very easy to understand what she’s offering you as well as how to take her insights and start implementing them immediately.
I’ve only been able to listen to the first two podcasts but have found her perspective to be validating and supportive! She helps you see all sides of a situation so you can understand where others are coming from making your next steps clear.
Thank you for all you do to support the CS community Rachel!
Jan. 11, 2024 by tmzamiska on Apple Podcasts
Psychology of Customer Success